The signer asks me which certificate they should choose.
Short answer
Explain the difference between acknowledgments and jurats in neutral terms, then let the signer decide or refer them to the receiving agency.
Full explanation
The neutral explanation is allowed; the choice is not yours. If the signer cannot decide, the receiving agency almost always can tell them in one phone call.
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Notary Answers™ by QuitaDell Enterprises — educational information about notarial procedure, not legal advice.