The customer's ID recently expired.
Short answer
Check your state rule. Some states allow identification issued within a set number of years; others require current identification. If yours requires current ID, use another lawful identification method or reschedule.
Full explanation
"Recently" carries no legal weight. Either your state permits the document or it does not. Where it does not, options include a second acceptable ID, credible witnesses if allowed, or rescheduling after the signer renews.
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Notary Answers™ by QuitaDell Enterprises — educational information about notarial procedure, not legal advice.
https://www.quitadell.com/notary-answers/real-world-scenarios/customers-id-recently-expired