The customer says another notary did it before.
Short answer
What another notary did does not change what your state requires of you. Politely explain the requirement and offer a lawful path forward.
Full explanation
This is a pressure tactic more often than a factual report — and even when true, the other notary may simply have violated the law. Stay calm, stay factual, avoid criticizing the other notary, and focus on what you can do.
Example
"I can't speak to how that was handled, but I'm required to have the signer here with valid ID. I'm glad to come back when they're available."
Next step with QuitaDell
- Join QuitaDell as a Notary Professional — Grow your notary business with a NotaryConnect membership.
- Find a QuitaDell Notary Professional — Search verified mobile, remote and facility notaries in your area.
- Ask Quita — Ask Quita using QuitaDell's researched Notary Answers™.
Published
Last reviewed
Notary Answers™ by QuitaDell Enterprises — educational information about notarial procedure, not legal advice.